No Refund Policy

All payments made to True Haven Cleaners are final. We do not offer refunds for cleaning services that have already been completed. By booking a service, you agree to this no-refund policy.

Cancellations & Rescheduling

We understand that plans can change. If you need to cancel or reschedule, please contact us at least 24 hours before your scheduled appointment. Cancellations made with less than 24 hours' notice may be charged the full estimated price of the service.

Satisfaction Guarantee

While we do not provide refunds, we are committed to delivering high-quality cleaning. If you are not satisfied with a completed service, please contact us within 24 hours and we will return to re-clean the specific areas of concern at no additional charge.

No-Show Policy

If our team arrives at the scheduled time and is unable to access the property or the appointment is missed without notice, the full estimated price of the service may be charged.

Contact Us

If you have questions about this No Refund Policy, please email us at info@truehavencleaners.com or call (404) 500-6485.